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Frequently Asked Questions

Who should I contact with questions about my order?
With any questions regarding your order, please email

Why is Natren shipped separately if I live in the US?
Natren orders are manually placed and are shipped from a separate warehouse to uphold quality standards.

How do I order Natren if I live outside of the US?
When ordering Natren from the IBD Shop, click the drop down bar and select “international” to ensure Natren is included in your order.

What happens when a product is out of stock?
If a product is out of stock, the order will be placed on hold and you will receive an email alerting you when the product is expected to be back in stock and when the rest of your order will be shipped out.

If you live in the US or Canada and the product is available through Designs For Health, we will dropship the out of stock product directly to you and the rest of your order will be shipped normally.

Why is my payment not going through?
If you live outside of the United States and your payment is not going through, you must contact your bank to authorize the purchase.

Where is my tracking number?
After placing an order through the IBD Shop, you will receive an email with your tracking number. If your order was placed through our concierge service, your tracking will be emailed to you.

What should I do if my package arrives damaged?
Please contact and include a picture so further action can be taken.

What do I do if I am having problems with my EhealthPro account?
We have no control over the backend of EhealthPro. If you are having issues with your account or have questions regarding your order with EhealthPro, you can contact Designs For Health directly by emailing or calling (860)-623-6314.

What products can be drop shipped through Designs For Health?
See attached sheets below for Canada and Australian members. You can also visit www.designsforhealth.aus for Australia and for Canada to access an updated full list of available products for drop ship.

Please note: this is a PRACTITIONER ONLY site and you will not be able to create a login. This is strictly for viewing purposes only. You will need to email to place your order. Drop ship items can only be ordered for SHIELD members and a $20 processing fee is added. However, even with the processing fee it is still faster and cheaper than going through US shipping and customs if you live in Canada or Australia.

US Clients can order Designs For Health products through

(For AUS and CAD only)